Create & Coach Engaging Conversations in the Branch

Create & Coach Engaging Conversations in the Branch
Create & Coach Engaging Conversations in the Branch

With the fluny of deposit choices right now, many bank clients are shopping and hopping around, splitting their de­ posits among banks and fintechs. What if your bankers were better at relationship banking? Today's environment offers banks a great opportunity to drive increased engagement and relationships if you have the right people asking the right questions when your customers (or shoppers) come in the door, chat or call. Now more than ever, your bankers need a proactive process to initiate meaningful conversations. They must be skilled at asking important ques­tions to take the focus off the rate and onto the client as a whole. Is your frontline staff ready?

Jack Kasel, sales development expert & community bank specialist with Anthony Cole Training Group, will introduce a new skill building, Retail Management Workshop, that is laser focused on helping you train your retail bankers to improve their relationship building skills. With the CARE program, leaders learn a 4-step sales training process in­cluding these components:

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Once online registration closes, please contact CBAI at 800/736-2224 to register.
When
3/13/2024
Where
CBAI Headquarters 901 Community Drive Springfield 62703

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